SHIPPING AND RETURNS POLICY
DELIVERY AND COST DEADLINES
The cost of shipping is not included in the price of the Products. At the time of product acquisition, the user will be informed of the exact shipping cost. The price of the Transport depends on the volume of the products, the weight and the shipping area.
NOTE: The transport of high volume goods does not include the service of climbing stairs. The products do not include installation or assembly. For areas outside of the peninsula Spain, the customs charges for the destination and taxes in the area are not included.
DAVI&CIA is not responsible for customs withholdings. In case the client refuses to pay the taxes corresponding to the import, the merchandise will be retained in its respective customs. No returns will be accepted.
IMPORTANT: In the event that it is found at the time of delivery by the carrier, lack of conformity or that the goods are visibly damaged, must be recorded on the delivery note of the carrier and made known to DAVI&CIA immediately or In the 24 hours after receipt of the goods to the DAVI&CIA after-sales service department, in any case you should always check that the goods have been delivered in perfect condition and it is recommended to always put in the delivery note of the carrier, SAVED UNDER EXAMINATION, to be able to claim later since otherwise the transporter accepts the product as a reception.
The products purchased through the Store will be sent to the delivery address indicated by the User once the payment has been verified, with the maximum delivery period being of a maximum of 8 weeks, if the product is not available. If you need the material urgently, you can check the delivery time by e-mail or by filling in the contact form. Delivery time may vary by manufacturing or import issues.
The delivery service of DAVI&CIA, is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or hotels or other non-permanent addresses.
NOTE: delivery times indicated by DAVI & CIA are for guidance, although our company will strive to achieve these deadlines, its delay does not imply the cancellation of the order or compensation.
VISA OR MASTERCARD CREDIT CARD
All transactions that involve the transmission of personal or banking data are made using a secure environment, a server based on the standard security technology SSL (Secure Socked Layer). All information transmitted to us travels encrypted through the network.
Likewise, the data on your credit card are entered directly on the bank’s website, in the POS (Point of Sale Terminal of the Bank) and are not entered or registered in any server of DAVI&CIA.
When paying with VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction. This form of payment is valid only on the web.
When selecting the bank transfer you will receive, along with the confirmation of your order, an e-mail with the bank details of DAVI&CIA. It is very important that when making the transfer indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the date of confirmation of the order to validate it.
If you wish, you can send us the proof of the transfer by fax (+34) 936 541 662, or by e-mail firstname.lastname@example.org. But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.
Remember, that the payment has to be made in EUROS and that all possible exchange and banking commissions run on their own.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always inform your bank to take charge of the commissions at source, those bank commissions and expenses corresponding to your entity. If not, DAVI&CIA could paralyze the shipment of your order by not receiving the full amount thereof. Possible exchange and banking commissions are charged to the client.
CASH ON DELIVERY
If you wish we can send your order against reimbursement, which will be paid upon receipt of the same. This payment system has an increase of 3% over the total price of the order.
ORDERS AND RETURNS
To make a change or return, you must notify our customer service department by any of these options:
• fill in the contact form that you will find on the contact page
• send us an e-mail to email@example.com
The user has a right of withdrawal by which you can contact DAVI&CIA by email at the following address: firstname.lastname@example.org and desist from the purchase within a period not exceeding seven (7) business days, counted from the reception of the product. The product must be sent along with the return form duly completed and a copy of the delivery note or invoice, duly completed. Said refund shall be made in accordance with the instructions given by DAVI&CIA to the User in response to his notification of the withdrawal exercise. The User must return the Product within a maximum period of seven (7) days after DAVI&CIA indicates the return form.
• For transportation breakage:
Refunds will be accepted for breakages within 24 hours after receipt, if indicated on the delivery note, outside this period the company DAVI&CIA is not responsible.
• Other Returns:
If you are not satisfied when you receive your order, you have a period of seven (7) days from the date of receipt to execute the right of return.
- Not used product
Complete, seal intact, not used, without stains, original box, not handled, in perfect condition. 100% will be refunded, except shipping, return and handling costs.
- Used product
Open seal, open packaging, used, manipulated, incomplete (missing complements), counters mark excessive use, etc. It will be returned between 50 and 80%, except shipping, return and handling costs. (Depending on the state of the product, the amount or non-acceptance of the refund will be studied)
- Products made to order or custom made.
Note: The shipping and return costs will be paid by the customer, as well as bank charges and product review. The product must be perfectly packaged and protected to avoid damage to the transport otherwise the transport company’s insurance will not be responsible for the damages caused nor will DAVI & CIA be the sole and exclusive responsibility of the client. Also and with the manuals, accessories or promotional gifts included in your case.
At once the merchandise has been received in our warehouses, and after checking the status of the same, we will proceed to the reimbursement of its amount according to the payment method made by the customer.